For some, simple onboarding is just not enough. Many businesses do not have in-house technical systems people, or just do not have the time to implement core systems to run their business (because they are far too busy running it or just doing the day job) . We understand that efficient systems that deliver return on investment do not implement themselves. Bad implementation will nearly always result in all the things you were trying to avoid- wasting time, inefficiencies and errors.
Your current systems may contain years of data - some useful and some... not so much! Changing systems can be a good time to review and clean up data to ensure you only get the quality information you need and leave behind the mess of previous systems. At Outserve, we are data professionals, so we can help clean up and migrate your data. Good data is the key to useful reporting.Remember Garbage In - Garbage Out.
Good project management is the key to ensuring your new integrated systems arrive on time and on budget, with the minimum amount of disruption to your business. Our project managers work back from your go-live date to ensure all planning and preparation is complete. Your project manager will communicate with you regularly to keep you updated. From data migration to training, all aspects are covered including essential post go-live support requirements.
Do you want to scale your business? Any manual rekeying or duplication of effort wastes time, increases the chance of errors and is a major blocker to scaling your business. Outserve specialises in systems that work with each other and can be integrated together. Even if a system you need does not integrate as standard our development team can still help with custom integrations.
Implementation is only part of the puzzle. Once you have gone live on your new systems, we know how important it is that you have a partner to rely on for any issues or changes required. Good support is so important to benefiting from the investment in new systems. From intense "go-live" support to proactive managed services, Outserve can tailor a flexible support package that works for your business today and can scale with you as you grow.
Without training new systems will never deliver the maximum benefits. A lack of quality training is one of the main reasons that new systems fail. At Outserve we understand that different people need different types of training and we can offer everything from bespoke onsite training to remote instructor led-classroom training. We can also offer training on new features and to new staff as part of your onboarding process.
Measure what matters. One of the main reasons businesses change systems is to improve their reporting. But, so often, it is the phase 2 that never happens. Replace that Excel spreadsheet with real time data, dashboards and reports that help you drive your business. BI (Business Intelligence) is a misunderstood buzzword. Businesses need real data that they can rely on to make the best business decision everyday.
As good as modern systems can be there can sometimes be something missing that your business needs. We understand that one size does not always fit all and can offer bespoke development to ensure gaps are not left in your processes and workflows. We can offer anything from tweaks for integrations to full blown system design and development.
No matter how good or not you think your systems are there is always room for improvement. Whether you are frustrated at the lack of efficiency; struggling to scale; or just want to make sure you are using all your systems correctly and are not missing out. Outserve's health checks include the important things - People and Process - as well as systems and software to ensure you are not missing a trick.
Not sure which way to go with new systems? We nearly always start all our projects with the most important part - the scoping. If you are not clear on what you are trying to achieve then not even the greatest piece of software will help you. Our consultants can review your business systems and processes, taking into account where you want your business to be now and in the future, so we can map the right processes to the right software.