Support by Outserve

Outserve Support Options

As a partner of all your main solutions, we can support all queries across all integrated systems. We support all across our accounting, inventory and ecommerce software partners. No bots, no unanswered email queries or silent webchats just real experts answering your questions

Shopify Support

As a Shopify partner we can be your guru through the maze of e-commerce apps, integrations and payment gateways. We offer ecommerce support that understands logistics and finance.

Unleashed Support

We have trained Unleashed experts so you can get your stock moving when you need to. Good stock management needs support available when you need it.

Xero Support

As a Xero Gold partner for nearly 10 years we have the technical and accounting knowledge to get you the numbers you need to run your business.

Our Standard Support Packages:

Outserve provides a range of support plans and associated support services designed to appeal to a wide range of support requirements. We can also design a bespoke plan if there are additional complex requirements. Clients can upgrade their support at any time.

Proactive Plus Plan

The Proactive Plus Plan is for clients who require priority access to our highly knowledgeable and experienced consultants, and is primarily designed for clients with multiple cloud software systems and integrations between them.

  • Priority access to experienced consultants 09:00-17:00 BST Mon-Fri (excluding public holidays) using a managed instant messaging platform
  • Proactive monitoring of critical areas of your cloud software systems
  • Monthly preventative diagnostic health check
  • Stock take support
  • Discounts on proposed work
  • Monthly backup
  • Provision of remote quarterly review meeting (up to one hour)
Proactive Plan

The Proactive Plan is highly recommended and is for clients that demand a high level of preventative maintenance to their cloud-based software systems. This minimises critical errors, and will reduce future issues. The plan incorporates a monthly diagnostic checklist, and essential housekeeping activities.

  • Access to managed ticket helpdesk 09:00-17:00 BST Mon-Fri (excluding public holidays)
  • Monthly preventative diagnostic health check
  • Dedicated problem management for escalated issues
  • Monthly backup
Reactive Plan

The Reactive Plan is our entry-level support plan, designed to provide responsive support to clients when they need it using our managed ticket helpdesk.

  • Access to managed ticket helpdesk 09:00-17:00 BST Mon-Fri (excluding public holidays)
  • Designed for 'How To' queries on a reactive basis subject to our Fair Use Policy

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